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How People Are Using AI For Customer Support

In 2025, AI chat/voice is the default front door for support—and the user vibe is mostly exasperation: bot loops with no human path, uncanny IVRs that reschedule wrong, and generic replies on platforms like Swiggy/Zomato feel like stonewalling. Yet when agents have real context and authority, they can delight—Airbnb auto-flagged a troubled stay from message threads and refunded the full amount without a fight. The expert throughline: wire agents into actual back-office actions (tickets, billing, refunds) and keep a fast human escape hatch; without actionability + escalation, AI support feels like stalling, not service.

🤖 ai summary based on 33 tweets

✨ User Stories 16 💡 Expert Insights 6 🚀 Product Demos 5 📰 News Coverage 6

WhatsNextForAI curates public sources. No product affiliations. Opinions are the authors.

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