How People Are Using AI For Customer Support

I work in health insurance, I had my first Ai call from a provider today. It was as weird as you can imagine Uncanny valley crisp accent Opened each response with the same pattern to seem human but talked in circles If it was a more intricate or detailed call it cant do it. https://t.co/xPKyaRrgW6

This is what a conversation with a so-called “AI support agent” looks like when you try to get help from @OpenAI. ​This is a thread of my recent email exchange with OpenAI. Please read it and see for yourself. #AIMisconduct #ChatGPTFail #ChatG #Fail https://t.co/ruIJreEdxl

What if I told you that an AI system I worked on for a very large property and casualty company did a better job of customer service then an actual customer service person the responses were faster more accurate and the customer got their problem solved faster and were happier than dealing with an actual person. And guess what.... they thought they were dealing with an actual person

AI customer service is the most braindead thing ever, lol. Literally every service request I ever have is so complicated that the chatbot support is rendered useless within 10 seconds & I'm forced to speak to a human. This use case is still nonexistent as far as I'm concerned.

I was recently charged twice for my monthly subscription and require a refund for the duplicate charge. My attempt to resolve this through the company support channel was highly frustrating. The AI chat agent provided only generic, unhelpful responses and no way to get clarity or speak to a person. Companies relying on this need a better system for actual customer issues. It's incredibly frustrating when subscription businesses use unhelpful AI support. For billing issues, customers need direct access to a human representative.

@MatthewBerman You either do AI customer support or CEO customer support

@pbgomez_ One of my Drs office (medium-sized clinic) tried using some AI service to do scheduling/refill requests etc and it fucked up so badly they canceled the contract. It would tell patients it has scheduled an appointment but it never actually worked.

Can we just ban AI customer support and bring back humans? Every time I interact with them I want to hit my screen with a hammer. I'm pro AI, but don't ship slop that doesn't work. If the AI agent isn't able to "do" anything other than rephrasing the documentation, at least allow it to switch to a human agent.

Can we outlaw AI customer support? Not one time has it ever helped

@cornfuzed If you've ever used AI customer support, its fucking MISERABLE. I saw something like companies are rehiring customer support agents recently, but that could be bullshit idk the source.

The worst thing about AI on platform like Amazon, Zomato, Swiggy etc. is it killed real customer support. You get these scripted empathetic AI replies that don’t solve anything. The least they can do is give you the option to speak to a human when things go wrong.

absolutely chilling call trying to book a doctor’s appointment with an AI voice on the phone with fake background noise playing beneath it. kept giving me appointments for the wrong dates, apologizing, then doing it again.

Really need to sue Swiggy, Zomato for blocking access to customer service by using AI in the name of customer service. Waste of time and frustrating. https://t.co/xR43giGFo5

follow up on this: sent an email to their HR department complaining and after 36 hours got an AI generated reply. not an auto reply. someone from HR has asked chatgpt or something to write a reply and then copied it and sent it to me https://t.co/k2LFiGk17I

> look for customer support > only chats with a bot > phone number is a prerecorded bot message that redirects you to the bot chat > bot redirects you to the bot number > find email > email it > automated bot response ? do humans live on this planet?

Airbnb just blew my mind. Last month, my wife and I booked a place ($277 per night) for 4 weeks in the south of France. The place was nice, but we kept having issues: slow wifi, broken appliances, noisy neighbors. We messaged the hosts every time something happened (this is important). They were kind and fixed everything they could. I didn't leave a review after the stay because I'm a labrador and I don't like to share negative stuff. If I had to, it would be 3 out of 5. Airbnb reached out by email asking what went wrong. They knew we had constant issues. I think they analyze threads between hosts and guests using AI. I didn't reply to the first email. A few days later, they refunded the ENTIRE stay ($7,756) without us asking anything.