In 2025, AI chat/voice is the default front door for support—and the user vibe is mostly exasperation: bot loops with no human path, uncanny IVRs that reschedule wrong, and generic replies on platforms like Swiggy/Zomato feel like stonewalling. Yet when agents have real context and authority, they can delight—Airbnb auto-flagged a troubled stay from message threads and refunded the full amount without a fight. The expert throughline: wire agents into actual back-office actions (tickets, billing, refunds) and keep a fast human escape hatch; without actionability + escalation, AI support feels like stalling, not service.
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Gmail just became your AI customer support agent. SupportBay + Stripe integration is scary good. https://t.co/61tXXuc6aj https://t.co/kljEw7mODu
Freya (@FreyaVoice) provides human-like, secure Voice AI agents for customer support & sales in financial services. They cut costs by 50% and improve the customer experience with instant 24/7 support that gets things done for customers. https://t.co/AUrqrGF7iB Congrats on the launch, @TungaBayrak and @TomasNepala!
🚀 Here’s more on AgentCore, launched today: https://t.co/R6bZtYQb1E If AI agents are going to transform how we work and live, developers need the right set of tools to move them from prototype to production at scale. Today, I'm thrilled to announce Amazon Bedrock AgentCore, a comprehensive set of services to deploy and operate highly capable agents securely at scale. The journey from prototype to production for AI agents has been filled with complex infrastructure challenges. Teams spend months building secure runtime environments, implementing memory systems, and creating monitoring solutions. AgentCore eliminates this undifferentiated heavy lifting, with fully-managed, modular services - providing everything you need to operate trustworthy agents. What makes AgentCore powerful: 🟠 Complete Development Flexibility: Build agents your way using any framework and any model, and work with any protocol (including MCP and A2A) - all while maintaining enterprise-grade security and control 🟠 Purpose-Built Infrastructure: First serverless runtime to offer framework-agnostic flexibility, complete session isolation, and industry-leading 8-hour workload support 🟠 Trust and Reliability: Built on AWS's proven security foundation with built-in identity controls and strict security boundaries for operating agents at scale 🟠 Composable Services: Use exactly what you need independently or together, paying only for what you use as your needs evolve AgentCore represents a significant milestone in our mission to make advanced AI accessible and practical for every organization. Whether you're just starting with AI agents or scaling enterprise-wide implementations, AgentCore gives you the foundation to build with confidence. This is just the beginning of our journey to enable an agentic future. Can't wait to see the transformative solutions you'll build with AgentCore! Bring your AI agents to life at scale – learn more about AgentCore today. @awscloud #AmazonBedrock #AgentCore
Today we’re excited to introduce Bland TTS, the first voice AI to cross the uncanny valley. Several months ago, our team solved one-shot style transfer of human speech. That means, from a single, brief MP3, you can clone any voice or remix another clone’s style (tone, cadence, or pronunciations, etc.). With Bland TTS: • Creatives can turn text into realistic sound effects or AI voice tracks with precise control over style and emotion. • Developers can plug in our TTS API to build voice apps fully customized to their liking. • Enterprises can launch AI-driven support lines that sound so natural — customers will save you as a contact (try talking to it on our site). 🧵Check out the thread below or visit our website to get started for free
Excited to be partnering with @SingaporeAir on our first major airline partnership! A great example of AI helping to make life easier for everyday people in practical ways. And looking forward to visiting Singapore in May!
